APA

Bank J., . (1992). The Essence of total quality management. New York: Prentice Hall.

Chicago

Bank John, . 1992. The Essence of total quality management. New York: Prentice Hall.

Harvard

Bank J., . (1992). The Essence of total quality management. New York: Prentice Hall.

MLA

Bank John, . The Essence of total quality management. New York: Prentice Hall. 1992.